Refund and Returns Policy

Effective Date: 6th December 2024

At Zoomrapic, we want our customers to be completely satisfied with their purchases. If you are not entirely happy with your product, we offer a comprehensive refund and return policy to ensure your shopping experience is as smooth as possible.

1. Eligibility for Returns and Refunds

We accept returns for most items under the following conditions:

  • Returns must be made within 30 days from the date of purchase.
  • Products must be unused and in original condition with all tags and packaging intact.
  • Certain items, such as open software, digital downloads, or personalized items, are non-returnable.

2. Process for Returns

To initiate a return, follow these steps:

  1. Contact us at [email protected] to request a return authorization. Provide your order number and reason for return.
  2. Our customer service team will provide you with a Return Authorization Number and instructions on how to return the item.
  3. Ship the product back to us, and ensure that it is packaged securely to prevent damage during transit. You are responsible for the return shipping cost unless the item is faulty or incorrect.

3. Refunds

  • Once we receive and inspect your returned item, we will process your refund within 7-10 business days.
  • Refunds will be credited back to the original method of payment.
  • Shipping costs are non-refundable unless the return is due to an error on our part (e.g., defective or incorrect item).

4. Exchanges

We offer exchanges for defective, damaged, or incorrect items. If you would like to exchange an item, please contact us within 14 days of receiving the product, and we will guide you through the exchange process.

5. Shipping Costs

  • Return shipping fees are the responsibility of the customer unless the item is defective or incorrect.
  • We offer free shipping for exchanges and returns due to defects.

6. Non-Returnable Items

The following products cannot be returned:

  • Opened software and digital downloads.
  • Personalized or custom-made products.
  • Gift cards and promotional items.

For detailed information, please visit our Refund and Returns Policy page at https://zoomrapic.com/refund-policy.